FREQUENTLY ASKED QUESTIONS:
HOW DO I UPDATE MY BILLING/ SHIPPING INFORMATION?
The easiest way to update your billing or your shipping information is to log into "your account" with your email and password and update your information.
CAN I USE MULTIPLE DISCOUNTS?
Unfortunately, no. You may only use 1 form of discount at a time. This can either be: a bundle discount, promo code, dealer discount/promo code, military/first responder discount or Pressure Points.
Also note: Pressure Points are considered a discount and can only be used alone, they CANNOT be stacked with any other discount.
MTM Hydro Parts will ship in stock items within two business days of completing checkout and will usually arrive in 2-5 business days. If an item has been back ordered a member of our customer service team will contact you to update you on an ETA.
We do not ship to Post Office Boxes or Military PO Addresses, only physical addresses.
If you have questions on which carriers can or cannot deliver to your residence, please contact us BEFORE placing your order.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to via UPS to Canada and Mexico.
If you are interested in receiving MTM - VELOCI products in your area please send an email to firstname.lastname@example.org .
WHO PAYS DUTIES & TAXES?
International customers are responsible for any and all duties and taxes. Refused international shipments will not be refunded.
Enjoy our hassle free return policy. We will happily give you a refund within 30 days after your purchase, excluding a $7.95 return shipping label fee. Once the return label has been created, you will have 7 business days to ship back the item or the return label will become void and no refund will be issued. Any shortages or used items will not be credited.
WARRANTY / DEFECTIVE POLICY
We stand behind our products and guarantee their performance for 60 days after your purchase date on merchandise purchased from MTMHydroParts.com ONLY. Please call or email us for any warranty or possible defect issues. We will require a video and/or pictures to confirm product issues.
LOST / STOLEN PACKAGE POLICY
We realize that some packages may become lost in transit or unfortunately, be stolen. If you assume that your package has been lost/stolen please contact us at email@example.com. We will require you to complete a questionnaire before following up with next steps.
Note* If the order is re-shipped we require a secondary address. We will not reship to the same address twice under our "Lost/Stolen Package" Policy.
DO YOU OFFER ANY SUPPORT?
Absolutely! We are not just some home based web site. If you are having any trouble or have questions, please send an email to firstname.lastname@example.org or call us at (866) 686-4020.
HOW DO I CONTACT YOU?
Simple. Send an email to email@example.com or call us at (866) 686-4020.
WHERE DO YOU GET YOUR PRODUCTS?
We source products from all over the world; USA, Italy, Germany and China.
IS MY PAYMENT SECURE
Yes. Extremely. We utilize PCI compliant servers hosted by Stripe. Stripe is a world leader in securing credit data and processing transactions. You may also choose to pay thru PayPal, PayPal Credit, Amazon, Apple Pay.
STILL HAVE QUESTIONS?