FAQ's

FREQUENTLY ASKED QUESTIONS

HOW DO I UPDATE MY BILLING/ SHIPPING INFORMATION?

The easiest way to update your billing or your shipping information is to log into "your account" with your email and password and update your information. 

 

SHIPPING POLICY

MTM Hydro Parts will ship in stock items within two business days of completing checkout and will usually arrive in 2-5 business days. If an item has been back ordered a member of our customer service team will contact you to update you on an ETA.  

We do not ship to PO Boxes or Military PO Addresses, only physical addresses.

Currently, we do not ship outside the 48 Contiguous US States (excludes Alaska, Hawaii and Puerto Rico).

If you have limitations on which carriers can or cannot deliver to your residence, please contact us BEFORE placing your order.

 

RETURN POLICY

We will happily give you a refund for up to 30 days after your purchase, excluding shipping. Please call us for a Return Authorization number. Any return that is sent back without a Return Authorization number will be forwarded back to the sender. A 10% restocking fee may apply.  (Any shortages or used items will not be credited.)

 

EXCHANGE POLICY

We are happy to give you 14 days after your purchase to exchange items purchased from www.MTMHydroparts.com or any affiliated version of this URL. Please call us for an Exchange Authorization number. Any return that is sent back without an Exchange Authorization number will be forwarded back to the sender.  (Any shortages or used items will not be credited.)

 

WARRANTY / DEFECTIVE POLICY

We are proud to stand behind our products and guarantee their performance for 60 days after your purchase date on merchandise purchased from MTMHydroParts.com. Please call or email us for any warranty or possible defect issues. 

 

DO YOU OFFER ANY SUPPORT?

Absolutely! We are not just some home based web site. If you are having any trouble or have questions, please send an email to sales@mtmparts.com or call us at (866) 686-4020.

 

HOW DO I CONTACT YOU?

Simple. Send an email to sales@mtmparts.com or call us at (866) 686-4020.

 

DO YOU SHIP INTERNATIONALLY?

Not yet. We are still working on International shipments. 

 

WHERE DO YOU GET YOUR PRODUCTS?

We import directly from Italy and in some cases China. 

 

IS MY PAYMENT SECURE

Yes. Extremely. We utilize PCI compliant servers hosted by Stripe. Stripe is a world leader in securing credit data and processing transactions. You may also choose to pay thru PayPal. 

 

STILL HAVE QUESTIONS?

Ask us on Twitter, Facebook, Instagram, our contact page or you can send us an email at sales@mtmparts.com

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